Privacy Policy
Last updated: 14 October 2026
About this policy
Seasoned Finance Pty Ltd (“Seasoned Finance”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, hold, use and disclose personal information when you enquire about our services, apply for finance through us, visit our website or otherwise communicate with us.
We handle personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles and other applicable privacy requirements.
What personal information we collect
Personal information is information or an opinion about an identified individual, or an individual who can reasonably be identified.
The information we collect depends on the services you request and your dealings with us. It may include:
Your name, date of birth and contact details.
Identification documents, such as your driver licence or passport.
Your employment details, income and expenses.
Details of your assets, liabilities, existing loans and financial commitments.
Bank statements, financial statements and other supporting documents.
Information about your business, including ownership details, business activities and financial circumstances.
Information about the finance you are seeking, including any property, equipment or other assets relevant to your application.
Credit-related information, where we are authorised to obtain it.
Records of your enquiries, applications and communications with us.
Information about your interaction with our website.
If you provide personal information about another person, such as a co-applicant, guarantor or business partner, you should ensure you are authorised to do so and make them aware of this policy.
Sensitive information
We do not generally require sensitive information to provide our finance brokerage services.
If sensitive information is reasonably necessary for a service you request, we will explain why we need it and obtain your consent unless collection is otherwise permitted or required by law.
We will only use or disclose sensitive information for an authorised purpose.
How we collect personal information
We generally collect personal information directly from you when you:
Contact us by phone, email or through our website.
Meet with a member of our team.
Complete an enquiry form or finance application.
Provide supporting documents.
Communicate with us about your circumstances or finance needs.
Where authorised or otherwise permitted by law, we may also collect information from third parties, including:
Lenders and other finance providers.
Your accountant, solicitor or other professional advisers.
Your employer.
Referrers and representatives acting on your behalf.
Credit reporting bodies and identity verification providers.
Publicly available sources.
Why we collect and use personal information
We collect and use personal information to understand your circumstances and assist with your finance needs.
This may include:
Responding to enquiries and explaining our services.
Verifying your identity and the information you provide.
Understanding your financial position and finance requirements.
Identifying finance options relevant to your circumstances.
Preparing, submitting and managing finance applications.
Communicating with lenders and other parties involved in your application.
Providing ongoing assistance and managing our relationship with you.
Maintaining business records and meeting applicable legal, regulatory and compliance obligations.
Managing enquiries, complaints and disputes.
Improving our services and website.
Sending relevant updates and marketing communications where permitted.
If you do not provide information we reasonably require, we may be unable to assist with your application or provide some of our services.
Who we may share your information with
Where necessary for the purposes described in this policy, or otherwise authorised or required by law, we may disclose personal information to:
Banks, lenders and other finance providers.
Our aggregator, licensee and relevant compliance or support providers.
Credit reporting bodies and identity verification providers, where authorised.
Your accountant, solicitor or other professional advisers, where authorised.
People you authorise to act on your behalf.
Co-applicants, borrowers or guarantors, where appropriate to the application and permitted by law.
Service providers that support our business, including technology, document management, customer relationship management and data storage providers.
Professional advisers who assist us with legal, accounting, auditing or compliance matters.
Regulators, government agencies, courts and law enforcement bodies, where required or authorised by law.
Parties involved in a proposed business sale or restructure, subject to appropriate confidentiality and privacy arrangements.
We take reasonable steps to ensure service providers handling personal information on our behalf protect it appropriately.
Credit-related information
When assisting with a finance application, we may collect and use information about your credit history, existing credit commitments and repayment history.
Where you authorise us and the law permits, we may obtain a credit report on your behalf to help understand your circumstances and identify suitable finance options.
We may provide relevant information to prospective lenders as part of your application. Those lenders may conduct their own credit checks and handle your information in accordance with their privacy and credit reporting policies.
You may contact us for information about the credit reporting providers we use and how to access their privacy policies.
Marketing communications
We may use your contact details to send you information about our services, finance updates and offers that may be relevant to you, where permitted by law.
You can opt out of marketing communications at any time by:
Using the unsubscribe link in our marketing emails; or
Contacting us at info@seasonedfinance.com.au.
We will action your request as soon as practicable and will not charge you to opt out.
Opting out of marketing does not prevent us from contacting you about an existing enquiry, application or service we are providing.
Our website and cookies
Our website may use cookies and similar technologies to support website functionality, understand how visitors use the site and assist with marketing activities.
Information collected may include your IP address, browser type, device information, pages visited and interactions with the website.
You can manage or disable cookies through your browser settings, although this may affect some website features.
Our website may contain links to third-party websites. Their privacy practices are governed by their own policies, which you should review before providing personal information.
How we store and protect personal information
We may hold personal information electronically and in paper records.
We take reasonable steps to protect the information we hold from misuse, interference, loss and unauthorised access, modification or disclosure. These steps include appropriate access controls, secure systems and confidentiality requirements.
We retain personal information for as long as it is needed for the purposes for which it was collected, including applicable legal, regulatory and record-keeping requirements.
When information is no longer required, we take reasonable steps to securely destroy or de-identify it, unless we are required by law to retain it.
Overseas handling of personal information
Some technology or support providers may store, access or process personal information outside Australia.
Where this applies, we will describe the relevant arrangements and identify the countries in which overseas recipients are likely to be located, where practicable.
We will take reasonable steps required by applicable privacy law to protect personal information disclosed overseas.
Accessing and correcting your information
You may request access to the personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.
Please contact us using the details below. We may need to verify your identity before responding.
We will respond within a reasonable period and in accordance with applicable legal requirements.
We do not charge you to make an access or correction request. If a permitted charge applies to providing access, we will explain it before proceeding.
If we cannot provide access or make a requested correction, we will explain our reasons, unless the law prevents us from doing so, and let you know how you can complain.
Making enquiries without identifying yourself
Where lawful and practicable, you may make general enquiries without identifying yourself or by using a pseudonym.
However, we will usually need to identify you before assisting with a finance application or providing services that require us to understand your personal and financial circumstances.
Privacy complaints
If you have a concern about how we have handled your personal information, please contact us using the details below.
Please provide enough information for us to understand your concern and investigate it. We will acknowledge your complaint, review the relevant circumstances and aim to provide a response within 30 days. If we need more time, we will explain why and keep you informed.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner:
Website: www.oaic.gov.au
Phone: 1300 363 992
Changes to this policy
We may update this Privacy Policy to reflect changes to our services, information handling practices or legal obligations.
The current version will be available on our website and will show the date it was last updated.
You may request a copy of this policy in another format by contacting us.
Contact us
For privacy enquiries, access or correction requests, or privacy complaints, contact:
Privacy Officer
Seasoned Finance Pty Ltd
Email: info@seasonedfinance.com.au
Address: 41 Duck Street, Longreach QLD 4730, Australia